Frequently Asked Questions

Yes. Tell us your application, project location, cold room dimensions and target temperature, or required daily ice output. We can recommend equipment based on your requirements.

Please provide your local voltage, frequency and phase when requesting a quote. We will check compatibility and confirm the available configuration.

The scope varies by project. Please share your destination and installation requirements so the quotation can specify which equipment, accessories, shipping and installation services are included.

We offer OEM/ODM services. Share your requirements for dimensions, capacity, temperature, power supply or branding. Feasibility and specifications are subject to technical confirmation.

You can explore our virtual factory tour or submit a factory visit request. Your visit schedule will be confirmed by our sales team.

The warranty lasts for 12 months from the date the equipment passes factory acceptance inspection. During this period, faults or damage to components caused by defects in the seller’s design, materials or manufacturing workmanship are covered by free repair or replacement of components.

The seller covers the cost of replacement parts themselves. International shipping charges for spare parts and on-site labor costs may be agreed to be borne by the buyer. The seller provides technical guidance by video.

Upon discovering a quality defect, the buyer must notify the seller in writing (email plus a formal letter) within 7 working days, including photos and videos of the fault, the equipment identification number and a description of the problem. The seller will address the issue promptly.

Our products are custom-made. The specific lead time must be confirmed with our sales team. The normal lead time is 20–30 days.

Please confirm the payment method, payment schedule and payment milestones with our sales team. The terms confirmed in the contract by both parties apply.

We ship the equipment technical drawings together with the equipment. Before putting the equipment into use after delivery, you can consult our engineers to confirm the operating procedures. We provide professional technical support.